2. The Australian Privacy Principles
We are bound by and comply with the Australian Privacy Principles, as provided in the Privacy Act 1988 (Cth) (‘Privacy Act’).
3. Collecting Personal Information About You
At Neon arthouse we only collect personal information that is necessary for us to conduct our business as an online provider of goods. We will only collect personal information that is necessary for one or more of our functions or for the purpose disclosed to you.
We collect personal information about you in a variety of ways. The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.
We may also collect some information from you when you use our website www.neonarthouse.com.au Your use of the information and services available through our website will determine the type of information that we collect about you.
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.
Where we collect personal information directly from you, we will take reasonable steps to notify you of certain matters in a collection notice. We will do this at or before the time of collection, or as soon as practicable afterwards.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address as well as demographic data including age, gender and location from the Google Remarketing Network. To review your personal setting or to unsubscribe please visit Google Ad settings. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Facebook Conversion Tracking Pixel
With your permission, our website utilising the Conversion Tracking Pixel service of Facebook Inc. This tool allows us analysis the effectiveness of Facebook advertisements by following the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement.
The collected data remains anonymous. However, the collected data are saved and processed by Facebook who is able to connect the data to your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy . Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.
Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardian/s.
Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences
4. Using and Disclosing Your Personal Information
We may also use your personal information to improve our service and provide you with information about other products or services offered by us that we think you might be interested in.
Prior to the disclosure of personal information to a third party overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your personal information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the personal information.
We may disclose any information, including personal information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, governmental request or industry code.
5. Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email and SMS.
If you would prefer not to receive promotional or other material from us, you can opt out at any time in the ways set out below and we will remove you at your request:
(a) by contacting us by email to firstname.lastname@example.org
(b) by using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS) to opt out of receiving these messages.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Neon arthouse – do not purchase from the organisation as we have a strict policy against telephone marketing.
6. Access to Your Personal Information
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.
We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients) have an unreasonable impact on other people’s privacy prejudice an investigation of unlawful activity.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.
7. Correcting Your Personal Information
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
8. Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
We will use our reasonable endeavours to store your personal information securely and to make our website as secure as possible against unauthorised access. In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
Despite our reasonable endeavours, we are unable to ensure or warrant the security of any personal information transmitted to us. Accordingly, all personal information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the personal information.
If we determine that personal information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that personal information, unless we are required by law or a court or tribunal to retain the information
9. Disposal of Personal Information
If we determine that personal information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that personal information, unless we are required by law or a court or tribunal to retain the information.
10. Resolving Your Privacy Issues
If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email:
Email: sales@neon arthouse .com.au