FAQ

  1. Do you sell to the public?
  2. I live interstate, how long does it take to arrive?
  3. Do you ship internationally?
  4. Do your products come with a warranty?
  5. How do I pay if I wish to purchase from you?
  6. How do you protect my data and privacy?
  7. Do you offer trade/commercial discounts?
  8. Can I pick up artwork from you?
1 Do you sell to the public?

Yes. We sell direct to the public via our online store.

2 I live interstate, how long does it take to arrive?

Items in stock are usually dispatched within 2 business days after payment. Please see below for estimated delivery times:

  • Metro Melbourne & Sydney: 5-7 days
  • Metro Adelaide: 5-7 days
  • Metro Brisbane 3-5 days
  • Metro Perth: 7-10 days
  • Northern Territory & Tasmania: 7-10 days
3 Do your products come with a warranty?

Yes, all of our products come with a 12 month warranty against manufacturer defects.

4 How do I pay if I wish to purchase from you?

It is simple and easy to make a purchase. Follow the checkout process by entering your credit card information, delivery address and confirming the order.

5 How do you protect my data and privacy?

We are 100% committed to maintaining your data security and privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.

6 Do you offer trade/commercial discounts?

We offer discounts for designers, decorators and architects. For further information please email sales@neonarthouse.com.au